Product and billing support
Account access, credits, package selection, payment intents, video jobs, and general product questions.
Typical first response: 1-2 business days.
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Contact Affy
Use the channel that matches your request so the right team can review it with the correct context. For faster support, include your account email, video job ID, package name, payment reference, and screenshots when relevant.
Legal and privacy
Terms, privacy, data requests, content rights, compliance concerns, and formal notices.
Include account email, request type, affected content or job ID, and your region when relevant.
legal@affyclip.comSecurity reports
Responsible disclosure for vulnerabilities, account compromise concerns, suspicious activity, or abuse reports.
Please include reproducible steps, impact, timestamps, and screenshots or logs when safe to share.
security@affyclip.com